Frequently Asked Questions
Samples & Custom Projects
Are rug samples available to be purchased?
How do I start a custom rug project?
Can Nomadory design rugs for me based off of my moodboards and inspiration files?
Can I select a rug from the Nomadory collection and customize the color, size and shape?
How can we select the colors that we want to use?
Will the Nomadory team be able to recommend certain fiber and rugs constructions based on usage?
Are any of your designs available in stock?
What are the average production lead times for a rug?
What happens if I need to cancel an order?
Quality & Construction
Do Nomadory rugs meet ADA compliance requirements?
Does Nomadory use fibers that are durable for indoor and outdoor use?
Are all rugs treated for stain resistance?
Are rug pads suggested for all types of rug?
Are Nomadory rugs sustainable?
How are the rugs made?
Where are your rugs made?
What warranties do you provide against defects?
How do we clean and care for the rug?
Delivery & Logistics
Does Nomadory provide custom packaging and label options for branding?
Can we assign our own Freight Forwarder for FOB pick up overseas?
What are the average shipping lead times for Air and Ocean?
Do shipping costs include import duties?
Can you ship to any country outside of the US?
Do you offer installation and other services related to the customization of a rug?
Are you able to dropship rugs to our customers?
Can Nomadory hold my rug for a later delivery?